policies

IMG_2650.JPG
 
 

be advised: due to high traffic, all orders will be shipped within 4-6 weeks of production. note this time ensures your order will arrive at the the best quality, with the finest attention to detail.

shipping policy:

all items are shipped upon completion of payment in full. please allow 7 days for your order to be shipped.

all exchanged items shipping fees will be your responsibility. we will not deduct nor reimburse any shipping fee’s for exchanges. shipping fees are non-refundable.

your tracking number along with the carrier is sent via email upon shipment. you will receive an email from us regarding your package.

return policy:

all items available are made to order. once the order is placed, the production begins thereafter. all labor, costs for materials and hardware required to produce this item has been exhausted. with this being said, alex carter brand does not issue refunds.

all exchanges may not be approved and will have to return in its original condition or cannot be accepted.

all exchanges will need to be handled within 7 days after receiving your order.

if you would like to submit an exchange request, please email alex@shopalexcarter.com